Your health and safety is our highest priority
The health and safety of our customers and our team continues to be our highest priority. We want to make sure you have the most enjoyable and safe holiday. Our family of tourism operators all follow high standards of COVID Safe practices in accordance with federal and state health authority advice regarding physical distancing, health and hygiene standards and cleaning procedures.
In addition to any fees and penalties charged by 3rd Parties (airlines, wholesalers and suppliers), a Brilliant Travels cancellation fee will apply. If you cancel before full payment, a cancellation fee equal to your deposit will be charged. After final payment, a Brilliant Travels cancellation fee of the initial deposit amount, plus 20% of the total per person booking amount or $400.00 per person will apply, whichever is greater.
If you have purchased an experience with one of our Brilliant Travels family, please visit their website for more information about their COVID-19 control measures, options for changing travel dates and cancellations.
Cancellation policy due to Government enforced border closure
In addition to any fees and penalties charged by 3rd Parties (airlines, wholesalers and suppliers), Brilliant Travels can either hold the total amount of funds in credit towards a new booking (to use within 12 months of the cancellation date), or, Brilliant Travels can apply a refund less an administration fee of $200.00 per person.
Alterations to your booking after a deposit has been received, will incur a fee of $100.00 per person, per amendment, plus any additional fees and penalties charges imposed by 3rd Parties (the relevant airline, wholesaler and supplier).
ACCC Information for Consumers
Brilliant Travels and our 3rd Party operators (travel suppliers) work within the guidelines of the Australian Consumer and Competition Commission (ACCC) and the Australian Federation of Travel Agents (AFTA). For more information please refer to ACCC COVID-19 Information for Consumers.
What are we doing to minimise the risk of COVID-19?
Our family have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped up our practices and procedures even further.
Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.
All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.
Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications from the relevant health authorities in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals and offices.
In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department.
Please note: The National Cabinet has agreed that public transport services (e.g. trains, trams, buses, ferries) are essential and therefore exempt from the travel and social gathering restrictions at this time. Wherever possible we have implemented social distancing measures on our vessels and vehicles and request that passengers respect and try to adhere to the social distancing recommendations.
For questions specific to any one of our operations, please visit their website. We are more than happy to discuss any concerns you may have.
What can you do to minimise the risk?
Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:
- Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
- Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
- If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
- Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from other people wherever possible).
If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au.
Thank you for your understanding and continued support during these times.
Want more information?
The best place to go for the latest health advice regarding COVID-19 and travel restrictions is the local jurisdiction you are intending to travel to.
New South Wales